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SalesForce Administrator

Department: Support
Responsible to: Salesforce Manager
Responsible for: No Direct Reports
Location: Mountbarrow House, London

Salary range: £30-34k (depending on experience) and other benefits
Starting date: Ideally early October 2018

Deadline for Applications: Friday 21st September

Job Purpose:

The primary responsibility of the Salesforce Administrator is to provide the routine administration of the Officers’ Association (OA) Salesforce platform and its associated Apps (such as Job Science, Clicktools, Dotmailer, Conga, Linkpoint and Cirrus Insight) and provide first line support and advice to the users in order to ensure they can use it as effectively as possible in delivering their services.

Key Responsibilities:

  • Database Administration and Support. Provide routine administration and first line user support for the OA Salesforce platform and its associated apps, ensuring that the database is well maintained and that users are able to make best use of its functionality.
  • Provide the all administration of the Salesforce system, within the limits of training and experience, ensuring optimum levels of availability and functionality.
  • Assist with the OA’s data protection compliance, identifying possible technical or procedural weaknesses and alerting the Salesforce Manager or COO (or in their absence the DPO) to suspected data breaches.
  • Provide effective and responsive first line support to all users.
  • Provide training for new users, and supplementary training for existing users as required.
  • Interpret data requirements and give advice on the use of data and the production of reports.
  • Maintain and develop reports, dashboards, validation rules, custom workflows and processes under the supervision of the Salesforce Database Manager.
  • Stand in for the Salesforce Database Manager as required, seeking advice and support from the 3rd party support contractor as appropriate.
  • Support Database Development. Assist with the continuous development of the Salesforce system to optimise its’ usability and expand the functionality available.
  • Manage the Change Register under the direction of the Salesforce Manager.
  • Identify areas where the OA’s Salesforce platform can be improved, discussing them with the Salesforce Manager.
  • Assist with the development of the Salesforce system, both through change requests and formal projects as a member of the project team.
  • Capture and publish business processes in support of Salesforce projects.
  • Conduct technical testing and coordinate user testing of new functionality or upgrades, as required.
  • Produce and update procedural and training documentation. Plan and implement user training for all new functionality or upgrades

The post holder may be required to carry out other duties that are considered reasonable within the scope and purpose of the job and aptitudes of the job holder.

Person Specification:

Qualifications, Skills and Knowledge

  • Educated to degree level (or with good A-Levels and strong technical credentials), preferably in a technical or business related field.
  • ADM201 qualified.
  • Good understanding of Salesforce integration with:
    • Clicktools (Highly Desirable)
    • Dotmailer (Highly Desirable)
    • Conga (Desirable)
    • Cirrus Insight/Linkpoint 360 Outlook Integration (Desirable)
  • Capable Microsoft Office user, with strong skills in Microsoft Excel (Essential)
  • Business process mapping skills using applications such as Elements an advantage.

Experience:

  • Minimum of two year’s experience as a Salesforce Administrator, post ADM201 qualification.
  • Proven experience of Salesforce CRM configuration, including the use of workflows, process builder, validation rules, profiles and permissions.
  • Proven experience of developing complex reports and dashboards.
  • Experience of working with Salesforce Communities an advantage.
  • Proven ability to gather and document user requirements a distinct advantage.

Personal Attributes:

  • Adaptable and quick to learn, with a strong motivation to improve and develop both your skills and knowledge and that of your users.
  • Strong written skills – able to develop effective user guides in layman’s terms.
  • Well-developed functional and communication skills (liaising between users & developers)
  • Excellent team player with good sense of humour.

Apply:

Please submit your CV to: recruitment@officersassociation.org.uk

Deadline for Applications: Friday 21st September

Serving and former officers can also check our Executive Jobs Board (registration required).