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Social Media Manager

Department: Marketing
Responsible to: Marketing Manager
Responsible for: No direct reports
Location: Mountbarrow House, London

The purpose of the Social Media Manager role at the Officers’ Association (OA) is to implement the OA’s social media strategy across all existing social media channels with the aim of building stakeholder and partner communities and driving engagement through targeted, informative and valued content. This role will build upon the capabilities already in place but will seek to improve processes and procedures for planning, delivery, measurement and reporting of activities.

About the role:

We are looking for an experienced and dynamic Social Media Manager to continue developing all of the charity’s social media channels as well as implementing social media strategies to boost brand visibility, grow reach and engagement, and increase conversion levels.

This role will directly support the brand’s editorial content strategy, support OA’s events increase traffic to the OA’s website as well as responding to specific campaign and communications objectives.

What we are looking for:

Key: demonstrable experience and passion as a Social Media specialist and interest in the military charitable sector.

• Expertise and experience of paid promotions across both Facebook and LinkedIn, including knowledge of how to use paid for mediums to enhance engagement and response
• An aptitude for writing and the ability to produce engaging content whilst maintaining a consistent brand voice.
• A customer-focused mind-set with the ability to manage and facilitate social media communities, develop discussions and move difficult topics offline
• An understanding of SEO and content marketing, working with the content management team across multiple channels
• Forming relationships with influencers across social media platforms
• Managing promotional competitions and campaigns
• Analysing results and reporting regularly on results
• Constantly review developments in the use of social media and analysis of its effectiveness, and incorporate such innovations in the OA’s social media strategy and practices as appropriate.

• Educated to at least A level, ideally to degree level.
• Demonstrable experience of developing and implementing a social media strategy within an SME or charity.
• Proven experience of designing, delivering and measuring social media campaigns.
• Proven experience of the development, delivery and optimisation of paid promotion social media campaigns to achieve planned targets and ROI.
• Proven experience of developing original content which achieves engagement targets and results

Next Steps:

For a full Job Description, please send an email to

To apply, please send a covering letter outlining why you are right for the role, with CV and salary expectations to:


£30-36k depending upon experience.



Research Manager

Responsible to: Chief Operations Officer (COO)
Responsible for: No direct reports
Location: Mountbarrow House, London
Status: Full time

The Officers’ Association is a military charity which specialises in offering welfare and employment services for officers leaving the Armed Services, veterans, and their families.
This exciting opportunity has arisen within the organisation following the successful launch of the following research projects:

The OA have partnered with large organisations and other charities and now have a track record in producing high quality research. We are looking for a highly motivated, innovative thinker to plan and conduct research projects and other research activities in order to better inform the OA’s business planning and to evaluate and enhance the effective delivery of its services.

Key Responsibilities:

Research Project Delivery:
Plan and conduct all the OA’s research projects in accordance with the annual research programme with minimal supervision.
Research Programme Support:
Work with the senior management team to help develop and manage the OA’s annual research programme.
Enhance the OA’s Research Capability:
Enhance the OA’s ability to exploit its networks and data resources to conduct high quality research that will enhance the delivery of its business objectives and its influence in the sector.

Person Specification:

Qualifications / Skills / Knowledge
• Masters degree or PhD in a social sciences discipline, ideally with a strong research component.
• Proficient user of standard research programmes including SPSS, Nvivo (or equivalent), able to set up new research projects and make best use of analytic functionality.
• Proficient MS Office user.
• Well developed quantitative and qualitative research skills, able to plan and conduct effective, high quality research with a good understanding of ethical and compliance issues.
• Well developed research report writing skills.
• Training in and understanding of a recognised project management methodology and its use in managing research projects an advantage.
• A good working knowledge of the UK Armed Forces, Armed Forces veterans’ issues, employment or welfare issues an advantage.


• Significant experience of planning, managing and conducting successful desk-based and primary research projects.
• Proven experience of setting up and conducting focus groups and surveys.
• Proven experience of writing and publishing research reports.
• Proven experience of bidding for and obtaining research funding highly desirable.

For a full Job Description and to apply, please send a CV, brief Covering Letter and salary expectations to

Closing Date:25/04/18


£32-38k depending upon experience.